The provisions of the Equality Act 2010 apply equally to the rights of people with learning disabilities and all recognised mental illnesses.
In practice, making sure that services are available to people with cognitive impairments and learning disabilities involves providing information in a way that is clear and easy to understand. Use of jargon and complicated language forms a barrier to understanding. Reviewing any materials produced by your business to make sure that they are as clear and simple as possible will be a benefit for all customers.
The use of images rather than words on signs where possible will help people with learning disabilities, as well as those with poor vision.
It may be necessary to produce information in alternative formats – for example, an Easy Read version.
So as not to disadvantage people with learning disabilities when recruiting new employees, it is good practice to accept job applications in alternative formats, such as by phone or audiotape, and not to specify unnecessary qualifications or written tests. Candidates may need more time for completing interviews or tests.