Industry News | Oct 13, 2025 | 2 Comments |
MyCare.scot
New health and social care app for Scotland
This article updated June 2026, with the rollout of MyCare.scot across Scotland.
It has felt slightly frustrating for those of us north of the border to keep reading about digital innovations making the NHS more accessible and convenient – only to discover that they are actually NHS England only.
So I am delighted to hear about MyCare.scot, a new health and social care online app, which is now available to everyone across Scotland, following an initial launch in Lanarkshire in December 2025.
Secure online access for health and social care
The new online service will transform how people access and interact with health and social care services. Users will be provided with a secure digital identity, access to some personal information and the national service finder from NHS inform.
Following initial roll-out, MyCare will be expanded to hospital-based services, before including other areas of the health and social care system, including GP practices, pharmacy, social work and social care.
Once fully developed in 2030, the app is promised to provide the most comprehensive access to health and care in the UK, integrating health and social care services into one space.
What does MyCare offer currently?
Using MyCare.scot, people can currently view:
• their Community Health Index (CHI) number
• personal details held by NHS Scotland, such as home address
• medication and allergy information
• Covid and flu vaccination records from 2021 onwards
• local health and wellbeing services
MyCare.scot is part of the national Digital Front Door programme, delivered by Public Services Delivery Scotland in partnership with the Scottish Government and COSLA. It is available to people aged 18 and over in Scotland.
How to get started with the app
To access, visit mycare.scot on your phone, tablet or computer (external link will open in a new browser tab or window).
• Select ‘Start now’ and sign in using ScotAccount
• If you do not have a ScotAccount, you can create one as part of the process
• Verify your identity using photo ID (or security questions if needed)
• Once set up, you can use MyCare.scot on the web or download the app from the App Store or Google Play
Support is available at mycare.scot/public/support or by calling 0800 030 8014, 9am – 5pm Monday to Friday.
Speaking on a visit to meet staff and patients using MyCare.scot in Lanarkshire, Health Secretary Angela Constance said:
“The availability of MyCare.scot on the app store is an important milestone in this government’s programme to give people a single, secure digital access point to their personal health information.
“I am clear that our NHS in Scotland will never be for sale. That is why the app has been developed within the public sector, protecting the privacy of patient medical records and ensuring best value for the taxpayer.
“Over time, MyCare.scot will make it easier to manage appointments, reduce the need for patients to retell their story, order prescriptions, and gain access to the information they need to help them stay well and supported. It will also be integrated with Scotland’s social care and social work system.”
Karen Reid, Chief Executive of Public Services Delivery Scotland said:
“MyCare.scot is about beginning to make it simpler for people in Scotland to access their own health and social care information, in a way that is secure and easy to use. The new mobile app is an important step forward, helping people find what they need quickly, to inform their care.
“Public Services Delivery Scotland is leading this work to bring information together in one place and create a more joined-up, consistent experience. We will continue to improve MyCare.scot based on what people tell us they need.”
COSLA Health and Social Care spokesperson Councillor Paul Kelly said:
“The launch of the MyCare.scot mobile app is a significant step forward in our shared ambition with the Scottish Government to improve outcomes across health, social work and social care. Crucially, this is just the beginning.
“Work is already ongoing to expand MyCare.scot into social work and social care, advancing our vision of truly integrated, person-centred services. This will give people across Scotland greater choice and control over their care, helping to build a more sustainable system fit for the digital age.”
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Further reading and resources
Social care reform in Scotland
NHS England to offer more at at-home tests through digital app
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2 Replies to “MyCare.scot”
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The MyCarw app has recently completed its roll out in all trusts in Northern Ireland with the last trust going live a few months ago.
I would love to be able to give my opinion on it but I can’t as I am unable to actually use it! In order to use the app you need to have an ni direct account so your identity can be verified, which is of course completely understandable given the nature of the information on the mycare app.
However in order to verify your identity there are only specific photo id accepted and without at least one of them there is no way to create an account.
* passport – any nationality
* driving licence (UK, NI, ROI, Isle of Man, Channel Islands or any EU country)
* HM Forces ID card (UK Only)
* Electoral ID card (NI only)
I don’t travel so have no passport, don’t drive so no driving licence and I vote by post so no electoral ID card and I don’t have a HM forces ID card. I have a blue badge but this is not an accepted form of ID.
As I don’t have any of these my identity cannot be verified so I cannot use the app.
I can’t be the only person to have this issue but there are no alternative options for verification. Hopefully such issues will be taken into consideration elsewhere when rolling out the app.
Hello Tegan
Thank you for taking the time to share your experience here. It is disturbing to hear that people in Northern Ireland are excluded from access to the NHS app if they don’t have these particular forms of photo ID.
Like you, I hope that more careful consideration is given to making the app inclusive as it is rolled out. Clearly, adjustments need to be made in Northern Ireland, as well!
Best wishes, Frances